AI Agent Platform for Customer Service
Launch your first AI agents in 15 minutes, with humans in control as you scale.
200+
10M+
Make AI work across your entire stack.
A new software layer that sits above your systems, connecting channels, policies, and actions.
AI supervisor with domain specialists. Handles Support, Sales, and Commerce workflows, including returns, billing, quotes, and renewals.
Takes action across your entire stack. Reads and writes across CRM, ERP, billing, ITSM, commerce, and knowledge systems.
Governed by design. Follows defined automation levels, approvals, simulations, and audit trails.
End-to-end resolution without losing control.
Boost customer satisfaction and reduce costs with next-gen AI you can trust.
Define and run workflows in plain language. No coding required.
With Natural Language Instructions, existing docs become live automations. Business teams update behavior directly, no tickets, no bottlenecks, no waiting on IT.
Automate boldly.
Stay in control.
Hybrid Intelligence & Approvals let you decide how far automation goes. When things get complex, the AI brings in a human for approval, partial handoff, or full takeover.
Ship safely. Scale confidently.
Built-in Policies, Simulation, and Evaluation validate every change before it goes live, and keep agents aligned as your system evolves.
Launch in 15 minutes. Scale in weeks.
Build in natural language, validate with simulation & evaluations, and roll out step-by-step. No flowcharts or coding required.
Create your first specialist agent, connect it to your knowledge, and validate it safely.
Go live on your first channel with human review and approval where it matters most.
Add more channels and specialist agents, while extending integrations and available actions.
Roll out across company, and automate increasingly complex end-to-end workflows.
Knowledge + actions across your stack.
Ground on your sources and take actions in the tools you already run: CRM, billing, logistics, commerce, and more.
Read from docs, help center, ERP fields, order data.
Execute actions with built-in controls.
Works with 200+ deep out-of-the-box integrations.
Model Context Protocol support (6,000+ connectors).
Measure outcomes,
not just conversations.
Track resolution rates and see where conversations escalate to human support.
Understand top user intents and what's actually driving conversations.
Monitor response quality and ensure policy adherence across every interaction.
Collect and analyze feedback to measure real customer satisfaction.
Enterprise-grade security & governance.
Designed for real-world risk: approvals, auditability, and data residency options.
Success-based pricing.
Pay for outcomes. Start small and scale confidently.
Proven in production.
Frequently Asked Questions
Get quick answers about Typewise’s features, ROI, integrations, and supported channels to help you get started faster.
Enterprises typically see 50%+ agent time savings after deploying Typewise’s AI. Savings come from automatic ticket triage, suggested replies grounded in your knowledge base, and faster wrap-up (summaries, tagging, and dispositioning).
Most enterprise companies report 5–10× ROI in year one through automated resolution and higher CSAT/NPS. Using the AI Assistant alone, companies typically see 3–4× ROI driven by reduced Average Handling Time (AHT) and more consistent first-time resolution.
Most teams go live in 1–2 days. Connect your inbox/CRM, ingest core knowledge sources, define hand-off criteria, and start with a small pilot queue before ramping.
We provide pre-built API integrations for major CRMs/ERPs and support webhooks and REST for everything else. We also leverage the Machine Context Protocol (MCP) where appropriate to keep integrations fast and future-proof.
A partial resolution is when the AI intentionally hands off a conversation to a human based on your criteria (e.g., low confidence, risk, or policy exceptions). The agent completes that step, then the AI resumes. Partial resolutions are tracked separately so you can see where humans add the most value.
Yes. Use manual actions for steps that can’t be automated (e.g., a legacy mainframe screen). The AI hands off just that step and takes the ticket back afterward. We log how often these actions occur and how long they take so you can build a business case for future upgrades.
Typewise is omni-channel: email, web chat, WhatsApp, SMS, and major social messaging channels. (Voice workflows are on the roadmap.)
