Enhancing Communication in Travel Services with AI

Written communication in customer service is an important business card for DPD and should underline the company's high-quality standards. At the same time, the parcel delivery company's customers expect a quick response to their concerns. For this very purpose, the Typewise solution offers a range of functionalities that sustainably improve the quality and efficiency of written communication in customer service.

These include suggestions for complete sentences or sentence fragments that are simply confirmed with "Tab", spelling and grammar corrections, and ready-made text templates as snippets. In the future, it will also be possible to formulate entire e-mail responses, which the employee only has to confirm. Typewise integrates easily as a browser extension into the existing CRM/Contact Center system. All common systems such as Salesforce, ServiceNow, Genesys, BSI, etc. as well as in-house solutions are supported.

Guido Messere emphasized the importance of beginning with simple AI applications to gradually unlock more sophisticated uses. This approach has enabled vtours to continuously explore and integrate AI solutions, driven by a commitment to addressing the skills shortage and enhancing the overall customer experience. Vtours' journey with AI is a testament to the power of starting small to achieve big results.

Typewise’s AI communication assistant has brought about a remarkable transformation in vtours' customer service operations. By providing quick and accurate text suggestions, the tool has streamlined communication processes, allowing staff to respond to customer inquiries with greater speed and precision. This not only boosts efficiency but also ensures that each customer interaction is personalized and engaging.

The collaboration between vtours and Typewise is a shining example of how technology can be harnessed to elevate customer service in the travel industry. By integrating Typewise's AI-driven solution, vtours has set a new standard for effective communication, demonstrating the transformative power of AI.