AI agents, customer experience, and automation.
Why we replaced a hierarchy of specialist agents with one agent that looks up instructions as it works, and what that did to speed and context. The response-time result comes from Typewise's own client-built evaluations.
What automation really means, how to estimate your own share with a worked example, and why saved capacity is not the same as cash saved.
How to scope a pilot, test it in stages, staff the approvals, decide what earns expansion, and know what a rollback can and cannot undo.
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