Facts you can verify
- HealGreen (customer, on the record). Hamburg-based telemedicine platform, 120,000+ patients. Moved customer service to Typewise and went live in days. AI agents handle 70% of incoming inquiries across email, chat and WhatsApp and fully resolve 75 to 85% of those, depending on channel and intent. CEO Hendrik Knopp is quotable, see the press release. Customer-reported figures; full story at the HealGreen customer story.
- Beurer (customer). International consumer-health company; selected Typewise after evaluating an established platform. 65% of incoming inquiries are resolved fully autonomously, with a resolution rate above 90% on those cases; for requests still handled by people, average handling time fell from 12 to 6 minutes. Customer-reported figures; full story at the Beurer customer story.
- Platform scale. More than 10 million customer service tickets processed on the Typewise platform. Company-reported figure.
- 2026 Agentic AI Index. Typewise survey of 207 customer service agents across the US, UK and Germany, published March 2026. Key finding: 81% of customer service teams still operate AI as disconnected tools rather than a working system. Vendor research; download the full report (PDF, 12 pages) or read it on the whitepaper page.
- Enterprise track record. Nova runs on the platform Typewise operates for enterprise customer experience teams across Europe. Company-reported customer list on the customers page.
Company facts
- Company
- Typewise AG, Zürich, Switzerland
- Founded
- 2020
- Founders
- David Eberle (CEO), former strategy consultant · Janis Berneker (CTO), former Lead Data Science at SRF
- Accelerator
- Y Combinator (S22)
- Funding
- US$ 4.6 million disclosed to date; a more recent round is not yet public
- Team
- About 20 people, remote-first
- Hosting
- Europe or the US, per customer. LLM zero data retention, no model training on customer data
- Pricing
- Plans from $99 a month plus $2 per resolution. A full resolution counts as 1.0, a partial as 0.5, unresolved is free. Current plans and rates on the pricing page
Boilerplate
Copy-paste ready, as it appears in the latest release:
Typewise builds an AI agent platform for customer experience that manages itself. Founded in Zurich in 2020 by David Eberle and Janis Berneker and backed by Y Combinator (S22), it proved its technology with enterprises across Europe including Unilever, Polaris and Superhuman, and with Nova makes the same technology available to teams of any size. More at https://typewise.app.
Press contact
David Eberle, CEO and co-founder
david.eberle@typewise.app · typewise.app