$99/ month
or $999 / year
For founders and small teams launching their first AI support.
- 1 user included
- Email + chat
- $20/mo AI Operator budget
- Pay as you go, $2 / resolution
Pricing
A simple plan, plus pay per resolution.
Plans from $99 a month, plus a transparent per-resolution rate that drops as you grow. A full resolution counts once, and unresolved tickets are free.
$599/ month
or $5,999 / year
For growing teams scaling support across every channel.
- 5 users included
- All digital channels
- $100/mo AI Operator budget
- Volume packages down to $1 / resolution
$2,000/ month
billed annually
For established teams that want a hands-on partner.
- Multiple workspaces (multi-brand)
- Dedicated success consultant
- Custom integrations
Talk to sales
billed annually
For large organizations with security and scale needs.
- SSO included
- Custom DPA
- Unlimited workspaces
- $1,500/mo AI Operator budget
- Success consultant + engineer
Every plan starts with a 14-day free trial: 100 resolution credits and $10 in AI Operator credits, no card required. Additional users $89 / month.
Backed by one of our partner accelerators? The Startup Program adds a startup bonus on top of your trial.
The question everyone asks
What counts as a resolution?
You only pay when the AI does the work. Here's exactly how we count it.
1.0 unit
Full resolution
The AI handles the ticket end to end, with no human needed. It understood the request, took any actions in your systems, and sent the reply that closed the conversation. A reply a person approved without changing it still counts as full.
0.5 unit
Partial resolution
The AI does part of the work, then hands off to a person. For example it gathers the details and drafts the reply, but a person has to carry out the final action in your systems.
Free
Unresolved
The AI passed the ticket straight to a person without acting, or a message was flagged as incorrect. You are never charged for these.
Worked examples
What it costs at your volume.
Three monthly bills, worked out from the published plans and rates. Count resolutions, not tickets: a ticket the AI hands straight to a person is free, and a partial resolution counts half.
| Resolutions a month | Plan | Base fee | Resolution usage | Monthly total | All in, per resolution |
|---|---|---|---|---|---|
| 500 | Starter | $99 | $1,000500 × $2.00 pay as you go | $1,099 | $2.20 |
| 1,000 | Growth | $599 | $1,750one 1,000 resolution package at $1.75 each | $2,349 | $2.35 |
| 10,000 | Business | $2,000 | $10,000annual commitment, quoted; at the $1.00 rate of the largest package | about $12,000 | $1.20 |
Worked example of the counting: 1,000 tickets a month where the AI fully resolves 600, partially resolves 200 and hands 200 straight to your team is 700 resolution units (600 × 1.0 + 200 × 0.5 + 200 × 0). Prices in USD, excluding tax; shown in EUR, GBP or CHF at parity based on your location. Additional users are $89 per user per month.
Resolution packages
Prepaid packages bring the per resolution rate down. They never expire, roll over and can be stacked. Pay as you go applies to any usage a package does not cover.
| Usage option | Package price | Per resolution |
|---|---|---|
| Pay as you go | — | $2.00 |
| 1,000 resolutions | $1,750 | $1.75 |
| 2,000 resolutions | $3,000 | $1.50 |
| 3,000 resolutions | $3,750 | $1.25 |
| 5,000 resolutions | $5,000 | $1.00 |
| 10,000+ resolutions | Quoted | Quoted |
See your savings before you commit.
Enter your ticket volume, average handle time, and team size to estimate what Typewise would save you.
Compare plans.
| Feature | Starter | Growth | Business | Enterprise |
|---|---|---|---|---|
| Base fee | $99 / mo | $599 / mo | $2,000 / mo | Talk to sales |
| Commercial term | Monthly or annual | Monthly or annual | Annual | Annual |
| Included users | 1 | 5 | 5 | Custom |
| Additional users | $89 / user/mo | $89 / user/mo | $89 / user/mo | $89 / user/mo |
| AI Operator budget / mo | $20 | $100 | $500 | $1,500 |
| Workspaces | 1 | 1 | 3 | Unlimited |
| Channels | Email + chat | All digital | All digital | All digital |
| Resolution pricing | $2 (PAYG) | Packages to $1 | Annual commitment | Annual commitment |
| Custom integration days / yr | — | — | 2 | 5 |
| SSO | — | — | — | |
| Custom DPA | — | — | — | |
| Support | Standard | In-app & email | Success consultant | Consultant + engineer |
Resolution usage is billed on top of the base fee, from $2 (pay as you go) down to $1 with volume packages.
Pricing questions.
A resolution is when the AI closes a ticket end to end, no human needed. A reply a person approves without changing it still counts as a full resolution. If the AI does part of the work and a person has to finish it or carry out an action, that's a partial resolution and counts as half. Tickets it passes straight to a human without acting, or that get flagged as incorrect, are free. Full definition with worked examples.
Your bill is driven by resolutions, not by how many agents log in. Each plan includes a set number of users, and extra users are $89 per month.
You pay per resolution on top of your plan: $2.00 pay as you go, dropping to $1.00 with volume packages. A full resolution counts as 1.0, a partial hand-off 0.5, and unresolved is free.
Yes. Every plan starts with a 14-day free trial: 100 resolution credits and $10 in AI Operator credits, no credit card required. How the free trial works.
Nothing breaks. You keep paying per resolution at your rate, and higher volumes move you into prepaid packages that bring the price down to $1.00 per resolution.
Business is $2,000 per month, billed annually. Enterprise is quoted to your setup. Book a demo and we'll take you through the price and what is included, along with the security, compliance and integration work.
Start free. Choose your plan when you're ready.
Connect your inbox and see it resolve real tickets, or book a demo for a tailored quote.