Security

Security at Typewise

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EU AI ACT
ISO 27001 compliance badge
ISO 27001
GDPR Compliant Badge
GDPR
Table of content

Organizational security

Information Security Program

We have an Information Security Program in place that is communicated throughout the organization. Our Information Security Program follows the criteria set forth by the ISO 27001 Framework. ISO 27001 is a widely known information security auditing procedure created by the International Organization for Standardization.

Third-Party Audits

Our organization undergoes independent third-party assessments to test our security and compliance controls.

Third-Party Penetration Testing

We perform an independent third-party penetration at least annually to ensure that the security posture of our services is uncompromised.

Roles and Responsibilities

Roles and responsibilities related to our Information Security Program and the protection of our customer's data are well defined and documented. Our team members are required to review and accept all of the security policies.

Security Awareness Training

Our team members are required to go through employee security awareness training covering industry standard practices and information security topics such as phishing and password management.

Confidentiality

All team members are required to sign and adhere to an industry standard confidentiality agreement prior to their first day of work.

Background Checks

We perform background checks on all new team members in accordance with local laws.

Cloud Security

Cloud Infrastructure Security

All of our services are hosted with Amazon Web Services (AWS) and/or Microsoft Azure. They employ a robust security program with multiple certifications. For more information on our provider's security processes, please visit AWS Security and Azure Security.

Data Hosting Security

All of our data is hosted on Amazon Web Services (AWS) and/or Microsoft Azure databases. These databases are all located in the European Union, Switzerland and/or the United States (depending on client requirements).

Encryption at Rest

All databases are encrypted at rest.

Encryption in Transit

Our applications encrypt in transit with TLS/SSL only.

Vulnerability Scanning

We perform vulnerability scanning and actively monitor for threats.

Logging and Monitoring

We actively monitor and log various cloud I services.

Business Continuity and Disaster Recovery

We use our data hosting provider's backup services to reduce any risk of data loss in the event of a hardware failure. We utilize monitoring services to alert the team in the event of any failures affecting users.

Incident Response

We have a process for handling information security events which includes escalation procedures, rapid mitigation and communication.

Access security

Cloud Infrastructure Security

All of our services are hosted with Amazon Web Services (AWS) and/or Microsoft Azure. They employ a robust security program with multiple certifications. For more information on our provider's security processes, please visit AWS Security and Azure Security.

Data Hosting Security

All of our data is hosted on Amazon Web Services (AWS) and/or Microsoft Azure databases. These databases are all located in the European Union, Switzerland and/or the United States (depending on client requirements).

Encryption at Rest

All databases are encrypted at rest.

Encryption in Transit

Our applications encrypt in transit with TLS/SSL only.

Vendor and risk management

Cloud Infrastructure Security

All of our services are hosted with Amazon Web Services (AWS) and/or Microsoft Azure. They employ a robust security program with multiple certifications. For more information on our provider's security processes, please visit AWS Security and Azure Security.

Data Hosting Security

All of our data is hosted on Amazon Web Services (AWS) and/or Microsoft Azure databases. These databases are all located in the European Union, Switzerland and/or the United States (depending on client requirements).

Encryption at Rest

All databases are encrypted at rest.

Encryption in Transit

Our applications encrypt in transit with TLS/SSL only.

Have a question?

If you have any questions, comments, or concerns or if you to wish to report a potential security issue, please contact

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Security and Compliance You Can Trust

Typewise delivers enterprise-grade security with ISO 27001, GDPR, and EU AI Act compliance. Data is encrypted, hosted in secure AWS or Azure environments, and backed by regular audits and penetration tests.

How much time can Typewise save my support team?

Enterprises typically see 50%+ agent time savings after deploying Typewise’s AI. Savings come from automatic ticket triage, suggested replies grounded in your knowledge base, and faster wrap-up (summaries, tagging, and dispositioning).

What ROI can we expect from Typewise?

Most enterprise companies report 5–10× ROI in year one through automated resolution and higher CSAT/NPS. Using the AI Assistant alone, companies typically see 3–4× ROI driven by reduced Average Handling Time (AHT) and more consistent first-time resolution.

How quickly can we go live?

Most teams go live in 1–2 days. Connect your inbox/CRM, ingest core knowledge sources, define hand-off criteria, and start with a small pilot queue before ramping.

How do integrations work?

We provide pre-built API integrations for major CRMs/ERPs and support webhooks and REST for everything else. We also leverage the Machine Context Protocol (MCP) where appropriate to keep integrations fast and future-proof.

What is a partial resolution?

A partial resolution is when the AI intentionally hands off a conversation to a human based on your criteria (e.g., low confidence, risk, or policy exceptions). The agent completes that step, then the AI resumes. Partial resolutions are tracked separately so you can see where humans add the most value.

Can we automate customer experience if we have legacy systems?

Yes. Use manual actions for steps that can’t be automated (e.g., a legacy mainframe screen). The AI hands off just that step and takes the ticket back afterward. We log how often these actions occur and how long they take so you can build a business case for future upgrades.

Which channels are supported?

Typewise is omni-channel: email, web chat, WhatsApp, SMS, and major social messaging channels. (Voice workflows are on the roadmap.)

Is Typewise ISO 27001 certified?

Yes. Typewise is ISO 27001 certified and undergoes regular third-party audits and penetration tests. Reports are available under NDA.

Where is customer data hosted?

We host in AWS or Azure data centers in the EU, Switzerland, or the US, selected per customer requirement. EU-only processing is available.

Is data encrypted at rest and in transit?

Yes. All databases are encrypted at rest and all traffic uses TLS/SSL in transit. Customer-managed keys are supported where required.

Is Typewise GDPR compliant?

Yes. We operate as a data processor, follow anonymization, data-minimization and retention controls, support data subject rights, and provide EU-only processing options. We don’t use your data for training outside your tenancy without explicit agreement.

Is Typewise EU AI Act compliant?

Yes. Typewise is designed to comply with the EU AI Act. The AI Assistant runs in a minimal-/limited-risk configuration with transparent AI interaction and user control. For autonomous AI Agents, we enforce guardrails so deployments remain in the Act’s limited-risk category: clearAI disclosure, human-defined policies and thresholds for hand-off, full audit logs, reversible actions, and easy human override. For actions with potential legal effects (e.g., high-value refunds), customers can require human approval to avoid entering high-risk use cases. Optional AI-content disclosure are available to meet Articles 50 and 53 on request.

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Our team is here to help with anything from setup to advanced integrations.