Increase customer satisfaction with AI

Written communication in customer service is an important business card for DPD and should underline the company's high-quality standards. At the same time, the parcel delivery company's customers expect a quick response to their concerns. For this very purpose, the Typewise solution offers a range of functionalities that sustainably improve the quality and efficiency of written communication in customer service.

These include suggestions for complete sentences or sentence fragments that are simply confirmed with "Tab", spelling and grammar corrections, and ready-made text templates as snippets. In the future, it will also be possible to formulate entire e-mail responses, which the employee only has to confirm. Typewise integrates easily as a browser extension into the existing CRM/Contact Center system. All common systems such as Salesforce, ServiceNow, Genesys, BSI, etc. as well as in-house solutions are supported.

What sets Typewise apart is its integration of artificial intelligence. Typewise's AI augments customer inquiries with suggested sentences, continually learning from each interaction to provide increasingly accurate recommendations. This feature not only accelerates response times but also minimizes errors, offering suggestions for synonyms and flagging grammatical or typographical mistakes.

Typewise introduced customized text snippets, tailored to Planzer's specific requirements, to facilitate faster response times and ensure a consistent and professional communication approach. These personalized text snippets were made available in English, German, French and Italian, enabling every customer service agent to provide seamless support across different linguistic requirements.

Planzer's customer service team has witnessed a significant transformation with the introduction of Typewise. The solution has proven to be an invaluable support system, empowering agents to deliver more efficient and effective customer service. Through this partnership, Planzer has achieved its goal of providing a superior customer experience, further solidifying its position as a leader in the Swiss logistics industry.