AI Supervisor Engine
Intelligent Service Orchestration
Routes every inbound request across email chat or messaging to the right AI or human agent for fast and accurate resolutions.
Happier Customers, Less Effort
Enterprise-Grade AI Customer Service Platform
Powering the world's best customer service teams
Decrease effort
>50% time savings with advanced automation and intelligent assistance.
Multi-agent orchestration
Reduce setup and maintenance effort by >90%.
Hybrid intelligence
Combine AI and human expertise seamlessly for complex tasks.
Company AI model
Fine-tuned to your brand’s unique tone of voice.
Automate service at scale while keeping control
Boost customer satisfaction and reduce costs with next-gen AI you can trust.
Smart human handover
Seamlessly pass cases to human agents when needed—such as highly complex situations or upset customers.
Channel- and brand-specific communication style
Adapt messaging to each channel and uphold your brand’s unique tone.
Multilingual support
Communicate confidently in 50+ languages.
AI Agents
Autonomous Case Handling
Go beyond scripted replies—our AI Agents “think” through each inquiry for smarter, more human-like interactions.
Smart human handover
Handle complex logic and decision-making instead of relying on rigid scripts
Perform advanced tasks
Adapt messaging to each channel and uphold your brand’s unique tone.
Full scalability
Set up automated case handling in minutes and expand step-by-step with no downtime.
AI Assistant
Empower Agents with AI
Supercharge your team with an AI assistant that handles mundane tasks and continuously learns from your agents.
Magic Reply
Auto-draft email and chat responses using past messages, knowledge bases, and your communication rules.
Real-time Translation
Automatically translate incoming messages and responses into 26+ languages.
AI Copilot
Chat with the entire knowledge hub to locate
Message Optimizer
Refine responses in real time to match your brand guidelines.
Text Prediction
Predict and auto-complete entire sentences and paragraphs for faster replies.
Grammar Check
Ensure flawless, professional communication by catching errors on the fly.
Runs within any web application, instantly embed in your existing tools.
Knowledge & Actions Hub
Seamless Integrations & Workflows
Quickly connect to your existing knowledge, tools, and workflows in one platform.
200+ Ready-to-Use Connectors
Instantly sync CRMs, ERPs, knowledge bases, websites, and APIs without heavy IT overhead.
Frictionless Deployment
Get set up in minutes and realize immediate value, without complex migrations.
Insights Hub
AI-Powered Insights
Discover patterns, detect anomalies, and turn your conversations into actionable insights.
Usage & performance analytics
Track time savings, ticket volume, AHT, and agent-specific metrics in real time.
Conversation Intelligence
Classify inquiries, measure customxer sentiment, and detect anomalies before they escalate.
Quality assurance
Automate quality scoring and monitoring for every case, upholding service excellence.
Fine-tuned LLM
Deliver top quality with your own AI
Leverage your data to deliver tailored, multilingual, and accurate communication to your customers.
Enterprise Ready
Fast, enterprise-grade deployment
Scalable and compliant
200+ integrations
Lightning-fast deployment
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