Support Center

Browse the topics below or get in touch.
Can I use Typewise for free?
Yes! You can use Typewise for free. Although, other premium features are available as in-app purchases. Some of our premium features include typing in multiple languages without switching, personalized word suggestions, feedback while typing (in the form of vibration), text replacements, additional themes, and much more! Give it a try!
Is it easy to learn the hexagon layout?
According to our users' reviews, realizing the benefits of our keyboard and mastering it could take between 10 minutes and a couple of weeks. BUT what everyone agrees on is that in the digital age, we need to learn how to type more productively on smartphones!
How many languages does Typewise support?
At the moment you can choose from 40+ languages. As a Swiss startup, we focus on Latin languages first. But we are working to support more languages such as Arabic, Chinese, Hebrew, Japanese, Korean, Persian, Russian (and many more) in the future! By the way, with our premium version, you can type in multiple languages without switching!

- English (United States, United Kingdom, Australia, Canada)
- Afrikaans
- Albanian
- Basque
- Breton
- Catalan
- Croatian
- Czech
- Danish
- Dutch (Netherlands, Belgium)
- Estonian
- Filipino
- Finnish
- French (France, Canada, Switzerland)
- Galician
- German (Germany, Switzerland, Austria)
- Hinglish
- Hungarian
- Icelandic
- Indonesian
- Irish
- Italian
- Latvian
- Lithuanian
- Malaysian
- Norwegian
- Polish
- Portuguese (Portugal, Brazil)
- Romanian
- Serbian
- Slovak
- Slovene
- Spanish
- Swedish
- Swiss German
- Turkish
Can I customize Typewise myself?
We've got good news: yes, you can make Typewise truly your personalized keyboard! First of all, go to the settings in the app, where you can choose between the hexagon and the traditional layout. You can also add your own Text Replacements, change the font size, adapt gestures to your preferences, choose the color theme that matches your personality best, including Dark Mode and more!
What kind of premium features does Typewise offer?
You can use Typewise with many functions free of charge, while the PRO functions are available through an in-app purchase. You can choose between: ·     
Monthly subscription for $1.99* ·     
Annual subscription for $9.49*·     
Lifetime purchase of $25* and all PRO-Functions are activated forever (coming soon)

*Prices depend on your country.
Why are several features PRO only?
Compared to other keyboards, Typewise does not collect or sell your personal data and online behavior. We also do not show you any ads. To improve and develop Typewise further, we offer premium features through an in-app purchase. But, all the most important features are available in the free version! We hope you enjoy them!
Can I transfer my premium license between Apple and Google?
Unfortunately, Apple and Google don't allow us to share a license between both systems, so you will need to acquire the license for each operating system.  
What is the difference between Typewise Keyboard and Offline Privacy Keyboard?
Great you ask! Since the start, privacy has been our top priority, and Typewise has worked entirely offline. However, certain feature requests such as voice-to-text, dictionary backup, or animated GIFs require internet access. For this reason, we now operate two apps: Typewise Keyboard (with internet access) and Typewise Offline Keyboard (which remains fully offline with no internet access). Typewise Keyboard still puts privacy at its core. No typing data leaves your keyboard. To improve the app, we share specific usage data from the app itself, e.g., from the tutorial, game, or settings. If you don’t like that, you can turn on the “Offline Mode”, which will switch off any connection. 
I previously bought Offline Privacy Keyboard; Can I switch to the other one?
Please contact us community@typewise.app, and we will look at your case in detail. 
How do I delete text?
Deleting is super easy:just quickly swipe to the left on the keyboard without holding to delete a letter. If you swipe and hold, you can delete multiple letters at once by swiping left more. You could swipe back right to restore text if you deleted too much. In the tutorial, we explain this and other great features.  
How do I capitalize letters?
That's very easy! You justhave to swipe up on the letter or letters you want to capitalize!  
How can I write language accents (e.g é)?
Simply press and hold on the main letter that the accent belongs to. For instance, to write an "é" press and hold on the letter "e". The accents displayed depend on the selected languages. The é appears if you e.g., added French as a language. However, if you don't want French Text Predictions, you can add the desired accents in the settings under "Advanced Settings > CustomAccents".
How do I add new words to the dictionary?
You just need to write the word three times, and the keyboard will learn the word and save it to its dictionary automatically! In some cases, you might have to minimize the keyboard for it to "process" the newly learned word(s). If you notice a wrong correction, it's important that you undo it by tapping on the Smart Bar notification just above the keyboard. That's how Typewise learns what you wanted to type and will improve its Autocorrection over time.
How does the Autocorrection work?
Typewise automatically learns the words you type. If you notice a wrong correction, it's important that you undo it by tapping on the Smart Bar notification just above the keyboard. That's how Typewise learns what you wanted to type and will improve its Autocorrection over time.
How do I use Text Replacements?
We created Text Replacements to simplify and speed up your typing! Text Replacements are a series of initial letters of words or phrases. For instance, you could use Text Replacement to shortcut any text (e.g., phrases such as "talk to you later"into "ttyl"). It also works to simplify the task of writing email or home addresses. Adding Text Replacements is one of Typewise's premium features, and it is simple to activate. Follow the next steps to customize your typing!  
1.    Open the Typewise app
2.    Press on settings
3.    Select Text Replacements
4.    Add Text Replacement (define the initials or"shortcut" based on the text that you want to shorten)

Example: you can define "MyID" as a shortcut in the settings to quickly enter your email address. So, every time you write "MyID" (plus space), Typewise automatically will insert your email address. You can do this with any phrase you like. Pretty awesome, huh? Here is the link to our short (old) tutorial on how to do it!
https://www.youtube.com/watch?v=vVBrF1Nwsg4
How do I cancel my subscription?
Oooh no! We are sad to know you are thinking of leaving Typewise! Unfortunately, we are not able to cancel the subscription for you. You would need to follow your operating system provider's guidelines.  
For iOS: Your subscription can be managed in your iTunes account settings.
For Google: Your subscription can be managed through the Google Play store (just make sure you are logged in into the right account!).
Community Support
Join our Telegram community and get responses from our awesome users.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Feature Suggestions
Vote on new features and post your own suggestions
Request Feature

Contact Us

Didn't find the answer you're looking for? Fill out the form and we'll get back to you in 2-4 days.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.